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Privacy
Exa respects
your privacy and is committed to the protection
of it. This privacy policy explains why and when
we collect your personal information, and what
use we make of that information. The policy also
explains where and why your information may be
disclosed to third parties, and the security measures
used by Exa to help protect your personal
information
Why and when exa collects your information
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Personal information you give us
Exa collects the information you give us, either
online or by email or facsimile. In most cases,
the personal information Exa will collect from
you is the personal information we are required
to obtain and pass on to the relevant registry
when you apply to register a domain name with
us. This information includes your full name,
mailing address, phone number, email address and
where applicable, your facsimile number. Exa also
collects your payment details from you when you
apply to register a domain name, such as your i
credit card number or bank account details.
If you purchase a digital certificate through
us, we are required by the provider of those certificates
to collect personal information from you to pass
back to that provider. We will also collect your
payment details from you such as your credit card
number or bank account details.
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Website information (including cookies)
Exa makes limited use of cookies on this website.
A cookie is a small message given to your web
browser by our web server. The browser stores
the message, and sends the message back to the
server each time you request a page from the server.
Exa only uses cookies to tell us when you have
set up an account with us previously (i.e. when
you are a "registered user" of our website),
and sometimes to let us know how you found our
website. Where the cookies tell us that you are
a registered user, cookies also allow us to automatically
link you to your personalised accounts so that
you can easily access any products or services
only made available to our registered users, without
your having to provide us with your username and
password on every web page. The cookies allow
us only to identify you in our database if you
are a registered user, and to connect you to the
relevant products and services on our website,
but not to track the pages you visited on our
website.
You always have the option to disable cookies
by turning them off in your browser. However,
you should be aware that many of the services
available on the Exa website will not work if
you have chosen to do this.
In addition to cookies, Exa servers register the
type of web browser you are using and your IP
address when you access our website.
How exa uses your information
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Use of your information as required by ICANN or other domain administrators, or the registries
ICANN (the Internet Corporation for Assigned
Names and Numbers) is the organisation which governs
the functions performed by both its accredited
registrars (of which Exa is one), and the registries
in regulating the domain name registration process.
ICANN requires that each of its registrars must
make available the personal information we collect
from you when you apply to register any generic
top level domain names ( i.e. com, net, org, biz,
info and name) to the public on a publicly accessible
database known as the WHOIS database. In addition,
it applies to some of the country code top level
domains. For example, in Australia the personal
information you supply to us in applying for a
domain name registration for a com.au domain name,
must be made public on the publicly accessible
database run by the com.au registry.
The public policy behind this requirement is that
the personal details of domain name licence holders
should be freely available to all other users
of the Internet. This public policy is adopted
by the domain name industry as a whole. The requirement
means, however, that Exa will not be able to control
how members of the public may use the information
made available on these publicly accessible databases.
In addition, ICANN has another mandatory requirement
that all its accredited registrars make the WHOIS
database of personal information for com, net
and org available for bulk downloads by third
parties who have entered into a bulk access agreement
with Exa. If you do not want your personal information
to be included in these bulk downloads, you may
opt out of this service by providing written notice
to Exa, or by emailing us at:
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Use of your information to fulfil our role as registrar
We will be contacting you using the personal details
you provide to us when you apply for a domain
name registration through Exa, to advise you of
all relevant information relating to your domain
name licence. This includes any account administration
information including renewal information and
billing information, as well as notices of any
important system changes which will impact on
your online interactions with us. Each of these
functions is necessary if Exa is to effectively
fulfil its role as the registrar of your domain
names.
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Other uses
- Exa may use your information to measure your
experience of our services and products and to
inform you of new product developments and associated
services that we believe will interest you. If
you do not wish to receive email notices or other
communications from Exa regarding additional products
and services, simply use the newsletter unsubscribe
function available here to notify us that you
wish to opt out of this service.
- We may use your information in statistical form
to analyze your purchasing preferences. This information
is not used to track your individual preferences
but rather to give us a general picture of the
products and services our customers prefer. We
might also gather information in statistical form
such as the number of visitors who visit the Exa
website on a daily basis. Again this is not used
to track any individual customer's browsing habits.
- We may use your email communications with Exa
to analyze customer service issues as a way of
identifying potential improvements for Exa products
and services. In addition, we may occasionally
monitor telephone conversations with you in order
to facilitate staff training and to maintain our
high levels of customer service. We will always
inform you prior to any telephone conversation
which is monitored in this way to obtain your
prior approval.
- We may use your IP address to contact your Internet
Service Provider to let you know of any problems
with payments you have made to us where we believe
this is reasonably necessary to protect against
fraud and credit card misuse. o Where you purchase
a digital certificate through us, we are required
by the provider of those certificates to collect
personal information from you to pass back to
that provider (other than your
payment details, which we hold internally). If
you would like to see how your digital certificates
provider will treat your personal information,
you can find their privacy policy here: http://www.esign.com.au/repository/privacy/
Disclosure of your information to third parties
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Third party service providers
We may supply your personal information to our third party billing and payment service providers where we believe this is reasonably necessary to protect against fraud and credit card misuse. Where you have made a query in respect of a payment processed by Exa which is made known to us by your bank or credit card company by communicating the query through our bank, we may supply the relevant personal information to assist you with your query. We may also supply your information to third parties so they may offer you products or services. On occasion, we may also engage other companies or individuals to perform services on our behalf such as the distribution of marketing information to you (except where you have chosen to opt out of receiving this information from us).
Accuracy
You may access and update the personal information
we provide to the registries in respect of your
domain name licence at any time. For information
on this procedure, feel free to contact Exa here.
If you believe that Exa may hold other personal
information about you which is inaccurate, please
contact us by using this web form and we will
take reasonable steps to ensure that it is corrected.
Security
The transfer of information across any media may
involve a certain degree of risk, and the Internet
is no different. However, helping you to keep
your information secure is very important to Exa.
In order to protect the security of personal information
transmitted to Exa online, our Web servers support
the use of the Secure Socket Layer (SSL) Protocol
where appropriate. Using this protocol, information
transferred between our systems is encrypted.
In addition, in respect of any payment details
you send to us, we reveal only the first six and
last three digits of your credit card number on
the tax invoice receipt which we send to you for
billing purposes. This is to help keep your credit
card details secure.
You can also use simple precautions to help protect
your security, such as
protecting against the unauthorised use of your
username or password or other authentication id.
Changes
Exa may make changes to its privacy policy from
time to time. You should check our privacy policy
from time to time to see if we have made any changes
to it.
Further information or queries
If you have any queries or comments, or would
like more information concerning Exa's privacy
policy, please contact us by using this web
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