IT FAQs
How to troubleshoot?
Here are some tips to troubleshooting, so problems
can be resolved without headache and angst.
- What program were you running when the problem
occurred?
- What other programs were running in the background?
(I explain to new customers to look on the bottom
bar and jot down what programs are open).
- Is this the first time problems have occurred,
or has this happened before or when you were doing
something else?
- What steps did you take to try to fix it?
- Was there anything external going on that might
have influenced the problem (i.e., power glitch,
inadvertently hit a key on the keyboard)?
- If this is a problem you have while using a
certain program, what have you tried to do that
did not work?
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