IT FAQs

How to troubleshoot?


Here are some tips to troubleshooting, so problems can be resolved without headache and angst.
  • What program were you running when the problem occurred?
  • What other programs were running in the background? (I explain to new customers to look on the bottom bar and jot down what programs are open).
  • Is this the first time problems have occurred, or has this happened before or when you were doing something else?
  • What steps did you take to try to fix it?
  • Was there anything external going on that might have influenced the problem (i.e., power glitch, inadvertently hit a key on the keyboard)?
  • If this is a problem you have while using a certain program, what have you tried to do that did not work?
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