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IT FAQs

Different email configurations

1 - Single CatchAll Account (simple setup)

By default, our mail server creates a postmaster@domain.com account. I can set this to be the catchall account (meaning all mails go to this account).
For example, the client can have their email address to be sales@domain.com, but they can also receive mail to info@domain.com, or anything else at all - it all gets deposited into the postmaster@domain.com account. This is their "POP3 login" that they use to download the mails from our server.
For this type of setup, you don't need to specify what email addresses they want, as they all go to postmaster@domain.com

2 - Remote CatchAll Account (simple setup)

This is similar to the above setup, but instead of the mail storing on our server, it is delivered to a remote ISP account.
Eg. sales@domain.com is forwarded to client@ISP.com.au (eg. iPrimus, TPG, BigPond, anything).
For this type of setup, you don't need to specify what email addresses they want, as they all go to client@ISP.com.au
You will find this to be the case for most clients.

3 - Remote Mail Server (simple setup)

This setup is where the mail doesn't actually go through our server. We simply direct their MX (Mail eXchanger) record to point at a remote mail server. (eg. they want to host their mail at another ISP, or they have their own mail server at their office).
For this type of setup, you don't need to specify what email addresses they want, you just need to let me know that they are hosting their email somewhere else, and I'll figure the rest out.

4 - Multiple Mailboxes (not so simple)

This is where the client wants to have muliple mailboxes (for various staff members) which are hosted on our server.
For example, you could have staff.member1@domain.com, sales@domain.com, accounts@domain.com, staff.member2@domain.com as separate mailboxes. You can also have "aliases", where info@domain.com actually points to staff.member3@domain.com.
For this type of setup, you need to tell me what individual mailboxes that the client wants created.

If you require more information, please click here to notify one of our team members.