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Avaya Phones

Avaya VOIP Solutions

EXA is a Gold Level Reseller for Avaya in Australia. Only EXA can offer you the unique combination of skills to deliver you the full

The Avaya IP office range and software applications to suit your individual business needs.

One of the benefits of IP Office is to allow your business the same applications found in a large enterprise, but without the large capital budget. Avaya IP Office applications and voice superiority offer you the foundation that will assist your company to manage the ongoing and demanding service issues that face all businesses and increase business efficiencies through cost reductions and applications.

Unlike traditional voice switches or pure IP solutions, IP Office provides investment protection and fills the gap between circuit-switched PBXs of yesterday and the IP-only solutions of tomorrow.

The following information is designed to offer your business a thorough understanding of the Avaya IP Office product as well as the benefits that will flow from the use of a broad range of efficiency driven network and computer applications.

A communication platform may have very sophisticated functionality, but without user-friendly telephone sets much of this is hidden and thus unused by the average associate.

• Digital Handset
• IP Handsets
• Softphone Applications

Digital Handset Range

Avaya 5402 Phone

The 5402 supports the following features: The Avaya 5402 is a cost effective two-wire digital telephone, for many office applications. It is designed to complement the 5410 mid-level and 5420 executive telephones. The 5402 has 2-line x 54-character display with two label-less call appearances. Listen-Only Speaker. 10 Fixed Feature Keys: Conference, Transfer, Drop, Redial, Speaker, Message, Hold, Mute, Volume Up and Down, and Feature (to access 12 additional dial pad features).

Avaya 5410 Digital Phone

The 5410 supports the following features: The Avaya 5410 is a flexible display telephone with several capabilities such as local call log and speed dial not available on previous generations of digital telephones. It has 5x 29 display with 12 label-less call appearances (in two screens). Full-duplex speakerphone. 14 fixed feature keys, four softkeys, 12 shifted feature buttons. Large message waiting indicator. Headset jack. Local language customisation. Eight Personalized Ring Patterns. Either desk or wall mountable.

Avaya 5420 Phone

The 5420 supports the following features: The Avaya 5420 Digital Telephone sports an array of convenient features including; High-end feature set with productivity local call log and speed dial directory. Advanced user interface. Reduced installation and move costs - no paper labels. Investment protection with downloadable firmware. Large screen 7 line x 29 character display. Twenty-four call appearance/feature buttons in 3 pages. 14 fixed feature keys, 24 softkeys, 16 shifted feature buttons. Adjustable Desk Stand. Fully Global ready (Icons used to indicate fixed button functionality). Large message waiting indicator. Headset jack. Local language customisation (choice of languages for local phone menu). Eight Personalized Ring Patterns. Either desk or wall mountable.

IP Handset Range

Avaya 4602SW IP Hardphone

The 4602 supports the following features: The 4602 supports 10 Fixed Feature Keys, 2 X 24 Character based Display, Message Waiting Indicator, Call Monitor Speaker, Single Ethernet port, Hearing Aid Compatible etc. Includes 2 port switch.(POWER SUPPLY NOT INCLUDED)

Avaya 4620 IP Phone

The 4620 supports the following: In addition to the features of the 4602/4602SW the 4620 supports the 24 Programmable Feature Keys; Automatically labeled from the system (no paper labels); 5 Fixed Feature Keys: Speaker, Mute, Hold, and Volume Up & Down; 3 Fixed Feature Keys below the Display: Conference, Transfer, Redial, 4 embedded applications; Speed Dial, Call Log, Web Browser, Options; Feature Key Module (FKM) interface jack for use with the EU24, 24 button expansion module; Infrared (IrDA) Port.(POWER SUPPLY NOT INCLUDED)

5601 IP Hardphone

The 5601 H.323 IP Telephone is an entry-level telephone with two call appearances, eight fixed feature buttons, and a message-waiting indicator. The 5601 does not support a display, speaker or additional port for connection of an external PC. It does not support static addressing.

5602 IP Hardphone

The 5602 supports the following features: The 5602 IP Telephone is an entry-level telephone with two programmable call appearance/feature keys, ten fixed feature buttons, and display. The 5602SW offers the same functionality plus an integrated single-port Ethernet switch. Both the 5602 and 5602SW run the H.323 protocol. The handset comes in 2 versions D for Single port and S for Dual port.

5610 IP Hardphone

The 5610SW supports the following features: The 5610 IP Telephone provides a medium screen graphic display, paperless button labels, call log, speed dial, 12 programmable feature keys, Web browser, and full duplex speakerphone. It also includes a two-port Ethernet switch. The 5610 supports Unicode fonts.

5620 IP Hardphone

The 5620 IP Telephone is cost effective and provides a large screen graphic display, paperless button labels, call log, speed dial, 24 programmable feature keys, Web browser, and full duplex speakerphone. The 5620 is the only IP telephone to support the EU24 (expansion module). It also includes a 2 port Ethernet switch.

Softphone Applications

Computer Telephony Integration (CTI)

With a conventional telephone system, analog or digital telephones are plugged into an extension socket connected to a PBX or Key System.

With IP Telephony, the telephone is connected to the IP PBX via the LAN. There are two basic types of IP phones:

A physical telephone, which looks very similar to a standard telephone (IP Hard Phone)

A software application (iPhoneManager Pro) that runs on the user's PC, allowing them to use either a headset or a microphone, and their PC Keyboard to access telephony features.

* VoIP: Voice over Internet Protocol, a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls by sending voice data in packets using IP rather than by traditional circuit transmissions of the PSTN (Public Switched Telephone Network). One advantage of VoIP is that the telephone calls over the Internet do not incur a surcharge beyond what the user is paying for Internet access, much in the same way that the user doesn't pay for sending individual e-mails over the Internet.