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IP Office - "The World's Premier VOIP Solution for 10 to 1000 Staff "
The AvayaT IP Office Family is designed to solve the complex communications challenges of the Home Office, Small Office, and Medium Enterprise with simple yet powerful communications tools.
Telephone calls can be routed to the right person based on direct inward dial (DID) or caller identification and via computer telephony integration (CTI). These features, which have until now been available only on very large systems, are delivered free on Avaya IP Office. 
Product of the Year
A 2002 product of the year for your all in one solution for communication challenges
Pure IP Solutions
Avaya IP Office is an out-of-the-box solution to facilitate your voice over IP (VoIP) and data networking communications. Look at any desk in any business and you will find two things: a telephone and a computer, each with its own cable connecting it to its own network. For years, these two systems have been separate. Avaya IP Office unifies the two worlds of voice and data in a single package, and then goes even further by adding an important third element: applications that grow with your business to assist your business achieve its competitive advantage.With native VoIP, it provides features such as IP telephones-supporting both hard and soft phones-and IP trunks.
Data Networking Options
Avaya IP Office delivers data routing in the same package as voice, providing a switched 10/100 MB hub on some units. It uses the telephone system trunks to route data as well as phone calls, enabling the whole business to connect to the Internet or to other sites as required. It even provides a firewall and quotas so that can protect sensitive computer data from hackers and manage the amount of time spent surfing the Internet.
Using the Avaya IP Office advanced data routing facilities, you can even implement a home-working strategy, giving staff the ability to get telephone calls and connect to the office data network over a single connection. In addition to firewall-protected Internet access with a variety of interface options, Avaya IP Office provides Internet or branch-to-branch based routing; security through Network Address Translation (NAT) to protect your internal network; DHCP; Remote Access Server (RAS); LAN hub; Lightweight Directory Access Protocol (LDAP) client support; and converged networks.
Full Complement of Robust Telephony Features
There is no compromise of functionality with IP Office. The name will have a comprehensive list of advanced telephony features and benefits to choose from, such as Caller ID, Call Forwarding, Advanced Call Routing, QSIG multisite networking, and much more.
Simplified Management and Administration
The full IP Office solution-phone system, router/firewall/DHCP server, messaging and other applications-are easily managed through the AvayaT IP Office Manager. The name can also consolidate traffic through a single wide area network connection if required.
Scalable System to Grow with Your Needs
The Avaya IP Office modular architecture is ideal for meeting your needs today and allows you to add modules when necessary to grow up to 350 users. All IP Office models support common software, telephones, and applications. Avaya IP Office delivers enhanced scalability for both voice and data, as well as higher performance for VoIP calls and measured delivery of data.
Value-Added Applications
A wide variety of applications are available to solve business needs. These include
- Messaging, which is standard in the solution;
- Phone Manager Computer Telephony Integration (CTI) solution which is standard
- Conferencing of 64 people which is standard
- Auto attendant to front all incoming calls;
- Enhanced queue management functions to keep you well informed;
- PC based operator console and busy lamp fields;
- Customer Contact Center
- CCC Call Centre Solutions including full reporting for supervisors
Investment Protection
You can take advantage of existing investment in many Avaya systems through software enhancements or multi-service infrastructure.
Meeting Your Business Needs
The AvayaT IP Office Compact Contact Center (CCC) applications are specifically designed for small and midsize businesses with 2 to 150 agents. If you need to reduce the cost of handling your contacts, or a limited space or budget means that you cannot expand to the number of people you would like to handle more business, then you have a need for a contact center solution.
Avaya IP Office Compact Business Center - This entry level management tool provides graphs in real-time, and key business information, such as lost calls, trunks free, agents free, queing time, and much more.
Modular Choices of Contact Center Solutions - The Avaya IP Office offers a complete range of contact center solutions including: CCC Server, which provides both real-time and historical information ; Additional Agents: PC Wallboards; Additional Supervisor Positions Report Designer; and Agent Rostering Interface.
Value-Added Applications - There are a variety of valuable applications to choose from in the Avaya IP Office contact center offer. In addition to the modular CCC solutions, You may select Avaya IP Office VoiceMail Pro, which provides more advanced functionality for contact centers, including auto attendant, advanced queue management; Campaign Manager; recording services; a powerful, easy-to-use graphical user interface (GUI); and Avaya IP Office CTI Link.
Management by Exception - The functionality of the contact center enables supervisors and team leaders to manage your staff in a timely and proficient manner by setting different thresholds against each individual's activities and subsequently being automatically alerted when parameters are exceeded.
High-end Functionality - IP Office provides the type of functionality you've come to expect from the contact center and Customer Relationship Management (CRM) market leader, while retaining the ease of use and configuration that you require. Additionally, it is customizable to allow business critical information to be combined with contact center technology reports and posted on the Web.
Fully Integrated - IP Office Contact Center is scalable from 2 to 150 agents and is able to fully integrate with all Avaya IP Office products, including Queue Management (comfort messages), Campaign Management (voice forms), and call flow and reporting on all aspects of the caller's experience.
AvayaT Office Range
AvayaT IP406 Office
Up to 190 extensionsThe new IP 406 v2 DS platform provides; increased extension capacity - base unit now includes 8 x digital station ports and 2 x analog ports (up to 190 stations). Increased trunk capacity - Slot A internal expansion module now supports Dual PRI module (i.e. up to 72 channels on T1 or up to 90 channels on E1). Increased VoIP channels - support for 1 x VCM30 module (in addition to VCM5/10/20 already supported). Embedded messaging - new Compact Flash slot to support optional. Embedded Messaging Card (4-port,15-hour Voicemail/Auto-attendant). Increased data throughput - 40 data channels (max of 20 usable for voicemail). LAN switching - 8 x Layer-2 LAN switch ports (previously hub ports). PC-less licensing - new 9-pin DTE port supporting serial license key dongle. AvayaT IP406 Office.
AvayaT IP412 Office
Up to 360 extnsions & 120 Lines/TrunksSupports 12 Expansion Modules providing a combination of up to 360 analog and digital extensions, with capacity for 8 analog trunks or 4 digital trunk (96 T1 channels or 120 E1 channels). Additional analog trunks can be provisioned using the IP400 Analog trunk 16 module. Features include 60 voice compression channels, 2 independently Switched LAN ports, and 100 data channels. Data channels are used for Routing, RAS, Voice-over-IP, and Voice mail applications. All IP Office models support common software, telephones, and applications.
